I'm pleased to report that I am no longer on hold--but that doesn't mean I won't be again soon. Early this morning I spent about 20 minutes listening to the same cheesy melody over and over again, but the music was less frustrating than the ridiculous conversation that had preceded it, which sounded like an echo chamber:
"Why would we have called you at 1:30 a.m.?"
"That's what I want to know. Why would you?"
"Can you identify the person who called?"
"It was a recorded female voice, and it wasn't interested in answering my questions."
"No one from this office could have called you at that hour. This office isn't even open at 1:30 a.m."
"And yet the recording claimed to be speaking for your company. Why would your office try to contact me to provide a new Personal Identification Number at a time when hard-working people are sound asleep?"
"You must have requested a new PIN."
"At 1:30 a.m.? In my dreams?"
"Is anyone else associated with your account?"
"Only my husband, who was snoring right next to me at the time. We have no need for a new PIN, particularly at that hour of the morning."
"Then why would we call you at 1:30 a.m.?"
"That's what I want to know!"
After going around in circles like that for quite some time, being put on hold was a nice break, but after 20 minutes of having my eardrums assaulted by the same tinny, chipper tune over and over and over again, I had to hang up. I gave my morning exam and came back prepared to jump back into the on-hold queue, but now the line keeps being busy. Maybe I'm not the only one who wants to complain about receiving a phone call from a recorded voice at 1:30 a.m. Civilization has come to a pretty pass when rogue recordings can maliciously rouse law-abiding citizens from a sound sleep to offer unwanted information about their Personal Identification Numbers. Is this the end of the world as we know it?
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